We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy. Unlike Amazon and other retailers who may also offer Difficult Conversations (How to Discuss What Matters Most) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. While difficult conversations may not have the intrinsic appeal of the Harvard Negotiation Projects previous bestseller, Getting to Yes, this book is a. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days. Yet, most people dread them since they can make things worse if not well-handled. They are a normal, unavoidable part of our personal and professional lives. ending a relationship, asking for a pay-raise, or addressing a hurtful behavior. This book title, Difficult Conversations (How to Discuss What Matters Most), ISBN: 9780143118442, by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher, published by Penguin Publishing Group (November 2, 2010) is available in paperback. Difficult conversations are anything you have difficulty talking about, e.g. Move from emotion to productive problem solving.Stay balanced in the face of attacks and accusations. ![]() Listen for the meaning of what is not said.Start a conversation without defensiveness.Decipher the underlying structure of every difficult conversation.From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. ![]() The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" Lewis George Orwell Mary Pope Osborne LeUyen Pham Dav Pilkey Roger Priddy Rick Riordan J.
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